Privacy Policy

1. Data Controller

Familis, operating from 73 Persiaran Bukit Kiara, 50480 Kuala Lumpur, Malaysia, is the data controller for personal data processed in connection with our services and this website. We can be reached at [email protected] or by telephone on +60 3-2095 3786.

2. Data We Collect

We collect and process the following categories of personal data:

Data you provide directly

• Name and contact details (telephone number, email address, postal address) provided when making an enquiry or booking a consultation.
• The subject matter of your enquiry, as described by you in written or spoken communication.
• Identity documents and supporting materials provided for the purpose of conflict checking prior to engagement.
• Information disclosed in the course of instructions given to us as your legal advisors.

Data collected automatically

• Standard access logs generated when you visit our website, including IP address, browser type, and pages visited.
• Cookie data, where you have consented to its collection. See our Cookie Policy for full details.

3. How We Use Personal Data

We use the personal data we hold for the following purposes:

• To respond to enquiries and to arrange initial consultations.
• To carry out conflict-of-interest checks before accepting instructions.
• To provide family law advisory services as engaged by you, including preparation of documents, correspondence on your behalf, and attendance at proceedings.
• To maintain records as required by law and professional regulation.
• To improve the usability of our website where analytics cookies have been accepted.
• To fulfil any other purpose for which you have provided specific consent.

We do not use personal data for marketing communications without your prior agreement, and we do not share or sell data for advertising purposes.

4. Legal Basis for Processing

Under the Personal Data Protection Act 2010, we process personal data on the following bases:

• Consent — for website analytics cookies and for any direct communications you have agreed to receive.
• Contract — where processing is necessary to provide the services you have engaged us to carry out.
• Legal obligation — where we are required to process or retain data to comply with applicable law or professional regulatory requirements.
• Legitimate interests — for the administration of our practice and the management of client records, to the extent consistent with your rights.

5. Data Sharing

We do not sell personal data. We may share personal data with third parties only in the following circumstances:

• With courts, tribunals, government departments, or counterparties as required in the course of proceedings or regulatory compliance.
• With professional service providers engaged to support our practice operations (such as document management, IT infrastructure, or secure communications services), under contractual obligations of confidentiality.
• Where required by applicable law, court order, or law enforcement authority.
• Where you have given specific informed consent for a particular disclosure.

Any third parties with whom we share data are required to handle it in a manner consistent with applicable law and the terms of our engagement with them.

6. Retention of Personal Data

We retain personal data for as long as is necessary for the purposes for which it was collected, and in accordance with our obligations under Malaysian law and the rules of the Malaysian Bar.

For client matter files, we typically retain records for a period of seven years following the conclusion of the matter, unless a longer period is required by law or where the nature of the matter warrants it. Website access logs are retained for a shorter period and are reviewed periodically.

When data is no longer required, it is disposed of securely in accordance with our data disposal procedures.

7. Your Rights

Under the Personal Data Protection Act 2010, you have certain rights with respect to personal data we hold about you:

• Right of access — You may request a copy of the personal data we hold about you.
• Right of correction — You may ask us to correct personal data that is inaccurate or incomplete.
• Right to withdraw consent — Where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before the withdrawal.
• Right to limit processing — In certain circumstances, you may ask us to limit the processing of your personal data.

To exercise any of these rights, please write to us at [email protected]. We will respond within a reasonable time and in any event within the timeframe required by applicable law.

8. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures are reviewed periodically and updated in line with developments in data security practice.

Where personal data is transmitted to us electronically, we recommend using our secure contact channels. If you have concerns about the security of a communication, please contact us before sending sensitive information.

9. Changes to This Policy

We may revise this policy from time to time. The date at the top of this page reflects when it was last updated. Where changes are material, we will take reasonable steps to bring them to your attention.

10. Contact

Questions, requests, or concerns regarding this policy or our data practices may be directed to:

Familis
73 Persiaran Bukit Kiara
50480 Kuala Lumpur
Malaysia

Email: [email protected]
Telephone: +60 3-2095 3786